Getting to Know Vita: What’s a Typical Day Like At Alsco?

An Insight Into a Typical Day at Head Office for Vita

Let’s get to know:

VITA MARCIANO
RECEPTIONIST/ADMINISTRATION ASSISTANT
ALSCO HEAD OFFICE

 

1. What time does your day start?

My starting time varies from 8:00 am to 8:30 am.

2. What does a typical day involve?

A lot of multi-tasking, answering all general calls, screening and forwarding them. I am responsible for forwarding all new and existing email enquiries, voicemail and incoming faxes. Making sure the reception, kitchen/lunch room, boardroom and meeting rooms are kept tidy.

I set up the meeting rooms when needed, greet visitors and issue them with passes. I also collect, sort, distribute and prepare mail and courier deliveries during the day. I sign for deliveries, update calendars and schedule meetings.

In addition, my day may include typing legal correspondence and maintaining registers, photocopying, filing and faxing. Each day I send out Daily Sales, do invoicing and generally provide assistance around the office where needed.

3. What part of your job do you enjoy the most?

Every day is different which is why I love my job, it’s definitely never boring! At any given time, I could be doing a variety of tasks. I also enjoy the sincere appreciation I receive from the people I work with.

4. Is there anything you find particularly challenging?

Sometimes it’s challenging helping customers with difficulties on the phone from time to time. However, I do love a challenge!

5. What is the most unusual thing you’ve had to do at work?

I helped a person stay calm while they were trapped alone in one of our building lifts. I stayed on the phone talking to them while arranging for help at the same time.

6. Who do you typically work closely with at Head Office?

With Sam Ingui at Alsco Head Office

I work closely with Vicki Fitzgerald (Receptionist), Lisa Henry (PA/Office Manager), Jane Lawrence (Marketing), Sam Ingui and Bianca Slabacu (Legal), Ricky Herman (National Accounts), and Joy Whitelaw (Human Resources).

7. Who has been the most inspirational person you’ve worked with at Alsco?

I am inspired and motivated by the people I work with at Head Office. Everyone is so friendly, helpful and supportive.

8. How long have you worked for Alsco?

With Preety Singh at Head Office Reception.

I have worked at Alsco for more than two years.

9. What is your country of origin?

I was born in Sydney, Australia.

10. Tell us about your family?

I come from a big Italian family, originally from Sicily in southern Italy. My parents migrated to Australia more than 50 years ago.

11. What do you like to do in your spare time?

Spending quality family time together with my husband, four children, and two dogs.

12. Where’s your favourite holiday destination?

I never get bored of Port Stephens for sand dunes, whale and dolphin watching.

13. What’s your favourite food?

Italian! I love cooking traditional Italian dishes. I have a very sweet tooth and my favourite food is tiramisu.

14. What are your plans for the future?

To continue to grow and learn at Alsco.

Celebrating Differences. How Alsco Thailand Differs From Alsco Australia

Alsco Thailand

Spirit House Ceremony

Staff at Alsco Thailand worshipped at the Spirit House earlier this year. Thais believe that every place has its own ancestor or is pre-owned by someone who has passed away but still looks after that place.

They pay their respects to that ancestor in order that they will be protected and prosper.

The spirit house becomes a focal point to cultivate a harmonious relationship with nature; offerings are made in exchange for abundance, protection and creative potential. The ceremony took place on 23 February, considered a good day on the Lunar calendar.

Staff from the office, Production, Sales and Store attended the Spirit House ceremony.

Fire Training

Fire fighting training.

Staff members participating in the annual fire safety training.

The Duck King

Thailand culture is so different to Australia that you cannot even begin to compare it. It is extremely beautiful.

Duck King Restaurant.

The Duck King is a famous duck vendor around the corner from the branch where we had lunch.

Alsco Thailand Cleaning Supplier

Cleaning supplier vendor.

The photo (above) is the great cleaning supplier that comes on site to sell. It’s so different to what you would find in Australia. We love it!

Brenda Scerri
Alsco Thailand

Helping the Homeless

Branches donate

Wattle Grove Lions Club has been providing essential items such as food, clothing, books, toiletries, blankets and other items to the homeless can have the things we all take for granted. Alsco branches Enfield and Alexandria have assisted by donating towels to assist the Liverpool and Bankstown areas so the homeless can have showers.

What is Night Patrol?

Night Patrol is a homeless service operating five nights per week (Tuesday – Saturday), excluding public holidays, within the Liverpool local Government area and is a part of the Sydney Vinnies Van Services. It provides sandwiches, blankets, toiletries, hot beverages and most importantly. Companionship to people who are experiencing or at risk of homelessness.

What Does the Choice of Linen Say About Your Accommodation Business?

There’s no exception. As a hotel, B&B or a guest house owner you want to provide the best services and offer top satisfaction to your customers. Just like any other accommodation business. But truth be told, to be exceptional is easier said than done.

Customer expectations are increasingly soaring. The threshold of customer demands incessantly rising. And not to mention the competition is cut-throat. With all those threatening factors, it’s pretty challenging to stay on top of things.

Whether you like it or not, you’ll have to stick your neck out at times to keep your business running. But instead of immediately going for risky financial ventures, why not try some more affordable solutions? They might be as helpful.

If you run a start-up company we’ll get you some tips on how to avoid huge upfront investment costs. And if you mean to revitalise your long-running accommodation business, we’ve got some tricks on that, too. And you’ll be able to reduce your operating costs along the way.

In hospitality, the success of a business depends on how efficient the team is and how effective the business model is. But on top of everything, your customer service quality must be second to none.

And one thing’s for sure, the good choice of linen is one of the secrets of your accommodation business success.

There’s more than one way your choice of linen can impact your business. Here’s what it says about your business.

It Assures Your Clients You’re a Reliable Business

Whether you offer a B&B, hotel or guest house lodging you can’t afford having inadequate, old, tatty linen. It will put your customers off. Let’s face it, nobody wants to repeat an unpleasant lodging experience.

If you don’t find it necessary to provide your guests with decent linen, forget about gaining their confidence. And without satisfied, returning customers your business is bound to suffer. You know it’s much cheaper to serve repeat customers than to attract new ones.

In contrast, having an excellent quality bedroom and bathroom linen will skyrocket your occupancy rates. Your distinguished accommodation looks will speak for itself. And your guests will feel safe and comfortable in your customer-oriented place.

Doing your best to serve them is of paramount importance. It strengthens customer relationships and improves customer loyalty.

So, get your guest rooms a new stylish appearance. Make some cost-effective investments.

Get your clean, comfortable, high-quality linen for an affordable, monthly fixed pay. Use Alsco’s accommodation linen rental services and keep your stack of fresh and clean linen always on hand. Tell your guests you’re the right place for them to be returning to.

It Guarantees Them Customer Satisfaction is Your Immediate Priority

The trick of hospitality trade is being always there for your guests. But they’ll very much appreciate being left to their own devices, as well. Especially if provided with outstanding lodging services.

Handing out a key to the room with bright and crisp bed linen will tell your guests they’re appreciated. It’ll tell them their satisfaction is your immediate priority.

A lot of effort is being made in modern hospitality to enhance the lodging experience. It’s aimed at improved customer satisfaction and retention. Creating a memorable experience will help you stay ahead of the competition.

And you should have a glimpse at the statistics. Numbers say that 88% of unsatisfied customers will abandon your company and transition to competitors. Yet, one satisfied customer will bring you 4-6 new customers due to positive reviews.

And there’s more. Peek at this infographic that illustrates the importance of good customer service.

Click the image to view the whole infographic.

It Showcases Your Clients You Highly Value Their Comfort

When they arrange for accommodation, every guest’s concern is about the comfort of their loggings. Booking either for business or leisure, they want to be able to truly relax. Comfortable, quality guest rooms will make your clients to want to return.

Alsco’s luxurious bedroom and bathroom linen program will catch your customers’ eye. Our smooth linen, stylish blankets, and fluffy quilts will ensure greatest bedroom comfort. And our cottony towels, soft bath robes, and bath mats will round off the comfy experience.

They come in a range of blend types and different sizes and styles to suit your requirements. Our selection of ultra-comfortable pillows and mattress toppers will literally spoil your customers.

And when we say comfort, we mean it. Your customers won’t be able to forget the intense feeling of luxury and comfort you provided them.

It Proves Aesthetics Is One of Your Business’ Salient Features

Nowadays aesthetics is becoming an imperative for a booming business. It goes along with customers’ rising expectations.

Thus, offering fresh and clean linen pleasant to the eye will make a huge difference for your accommodation business. What you want for your guests is not only comfort but a premium experience.

With a little help from Alsco, you’ll manage to turn your customers’ experience into something extraordinary. Our luxuriously soft, eye appealing linen will leave your guests utterly relaxed, and pampered. They’ll be impressed with your business.

Take a pick from our finest, most luxurious linens, towels, and blankets. Pair that with our sumptuous, cloud-like regular and box-end quilts. This will leave an overwhelming feeling of quality your guests will appreciate.

It Presents Your Business’ Exceptional Hygiene Standards

Regardless of being an economy, mid-level or luxury accommodation, providing your clients with decent room hygiene is necessary. There’s nothing that can ruin the authority of your business more than inadequate linen hygiene.

The establishments that neglect cleanliness are known to rapidly acquire an unenviable reputation. Plus, they lose their customers at a similar rate.

So, let the perfect cleanliness contribute to your establishment’s overall impression. With Alsco it’s a breeze. We offer you a convenient, trouble-free and affordable laundry service. Let us handle your linen. From cleaning and restocking to delivery, we’ve got you covered.

Provide Your Guests With No Less Than Exceptional

Above all, avoid being one of those establishments that offer an average experience. Make sure to meet your customers’ needs, preferences and expectations. Then exceed them.

Call Alsco today and provide your guests with the maximum luxury and comfort. We’ll help you impress your clients with style and maintain your well-deserved reputation.

Photo courtesy of Freepik Images by yanalya

Alsco is On the Move at Mulgrave Branch

We are on the move at Mulgrave branch

New Machines Arrive

With three of the six Australian Uniform Services (AUS) Dandenong routes already transferred to Mulgrave, the two new Ellis washing machines were a much-awaited delivery.

New Team Members

The addition of the AUS work has meant that we also have some new team member; Dalton, Stephen and Neil in Service, Jing, Enesi, Francis, Ada, Emily, Nicole, Ngoc and Dung in Production. We welcome these people to the Mulgrave family and look forward to the remaining staff from Dandenong joining us in February 2018.

New Ellis machine in place.
John Kane, Engineering Manager inspects the installation.

New Stage for Doris

In early December Doris Durand (pictured right) resigned from the role of Production Supervisor. Doris worked at Mulgrave from 19997 to 2008 before beginning a career in childcare. In 2013 she returned to Mulgrave as a team leader and was later promoted to Supervisor. We wish Doris and her family all the best in the next stage of her life and thank her for her tremendous contribution to Alsco Mulgrave.

Mark Johnston
Production Manager
Alsco Mulgrave